Privacy Policy

1. Introduction

This Privacy Policy explains how Pixel and Pine ("we", "us", or "our") collects, uses, and protects the information you provide when you visit our website, request a consultation, or otherwise interact with us. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We only collect information that helps us respond to your enquiry and deliver our services. This may include:

• Contact details you submit, such as your name, email address, and phone number.
• Booking details, including your preferred consultation date, time, and detected timezone.
• The contents of any message or project information you choose to share with us.
• Basic technical and usage data, such as your browser type and pages visited, collected automatically to keep the site secure and improve performance.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule your free consultation.
• Provide, maintain, and improve our services and website.
• Communicate with you about your project, requests, or relevant updates.
• Comply with our legal obligations and protect our rights.

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share it only with trusted service providers who help us operate our business (such as hosting, email, or scheduling tools), and only to the extent necessary to perform their services. We may also disclose information where required by law or to protect our legal rights.

5. Data Retention

We retain your information only for as long as needed to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

7. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended without them.

8. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@pixelnpine.com.